Live and Lead For Impact Podcast with Kirsten E Ross

EP 160 – How Many Dollars Do You Lose to Drama?

EP 160 – How Many Dollars Do You Lose to Drama?

This is the first in a 3 part series

Do any of these sound like you?

Are you hoping to get your team to JUST DO THEIR JOBS?

It seems everything gets done better and quicker if you do it yourself.

You try to do it all but constantly feel overwhelmed and resentful.

Fed up with all of the drama, bickering and complaining?

Ever feel like hiding from all of it forever?

That employee drama is costing you WAY more than your mood! Let’s talk Dollars!

I’ve been helping leaders just like you defeat their team drama for more than 15 years.

And, let me just say, I use the term Drama very loosely –

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be. You need a team laser focused on serving your customer, clients, or patients…….

Why have I made it my mission to help leaders Defeat Drama? Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way. Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!

Studies show that each employee wastes at least 2 ½ hours per week dealing with drama.

And I’ll place emphasis on AT LEAST here. Over the course of more than 15 years I’ve seen the collateral damage that happens around drama. But….let’s move forward with a simple calculation to illustrate the cost of drama at just an average of 2 ½ hours per week per employee.

Let’s keep it simple with a team of 25 employees making $18.00 per hour.

25 employees x 2.5 hours = 62.5 hours per week invested in team drama

Now, let’s multiply those 62.5 hours times an average hourly rate of $18.00 – Keep in mind, you are likely spending MORE than than per hour on at least some of your employees, if not all. We could also calculate an hourly cost of paid benefits…….But, again, let’s keep it simple.

So $18 multiplied by 62.5 hours gives us a grand total of $1,125 per week invested in team drama!

Soak it in for a minute. Is that where you want to spend your money?

But wait……It gets even worse. Let’s multiply that weekly expense by 52 weeks. How much is this hypothetical team spending on drama for the year? $58,500 WASTED on Team Drama!!

What could you do with an extra $58,500?

Keep in mind this is JUST what you’re spending on time invested in on the act of distraction. The total cost is MUCH higher if you add in lost productivity, less business, more customer service issues! And, if you have high drama, not only is your team investing more of your dollars into drama but they are likely driving away your good employees. Higher turnover means more dollars to replace people. And, your best people have more options and are more likely to get burned out.

This is hypothetical. I encourage you to do the same math for your organization. Use average hourly rate (turn an annual salary to hourly by dividing by 2080 hours) or use each person’s actual hourly rate multiplied by 2.5 and then 52 to give you the annual cost.

What’s your number?

If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Session to claim yours now.

I’ve been helping leaders just like you defeat their team drama for more than 15 years.

And, let me just say, I use the term Drama very loosely –

Because to me, when it comes to business, Drama is ANYTHING that shifts focus away from where it needs to be – You need a team laser focused on serving your customer, clients, or patients…….

Why have I made it my mission to help leaders Defeat Drama? Because passionate entrepreneurs, family businesses, and non-profits have important work to fulfill and too often drama stands in the way. Drama zaps energy, shifts focus AND WORSE – Costs WAY more money than you know!

Again, If you’re ready to take action I have few spots left in my calendar this week for a free 30 minute leadership breakthrough consultation GO TO DefeatTheDrama.com/Call to claim yours now.

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation
DefeatTheDrama.com/DelegationSheet

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders

defeat team drama
to 4X productivity,
wow their customers
and improve their bottom line
with simple, actionable strategies, systems, communication hacks and mindset shifts.

EP 158 Leading While Your Message Makes Some Mad


Congratulations on the choice to invest in you and your business

My hope is that you are taking in the information I share here and then getting in action

Digest
Ponder
Apply
Act

NO analysis paralysis

 

Today I’m going to cover……….a mindset shift strategy

The goal is that by the end of our quick time together you will have the motivation needed to hurdle into the discomfort of change and the specific steps to take if this area is a challenge for you

I know from questions I’ve received and work with thousands of leaders over years that increasing team follow through is a focus for many

Over the course of almost 30 years I have worked with MANY leaders who love to keep everyone happy – great goal – but it doesn’t always jive with leadership…..or parenting for that matter – and there are, ironically, some similarities

The goal is the find business success – and it isn’t always possible to achieve that AND keep everyone happy – that’s Reality

I always say, you are who you are in your work and in your life – we can work on one and we’ll impact both.  This has tended to hold especially true when it comes to people pleasing – 

Here are some clues that you might be avoiding conversations or messages that might make people mad

  • You tell yourself that employees and volunteers should just know what to do. 
  • You’ve resigned yourself to the belief that if you want things done right – or done at all you just have to do them yourself
  • You are constantly overwhelmed
  • You have resentment building inside towards members of your team
  • You are afraid to have performance correction conversations – OR – you tell yourself you don’t have time for the conversations…..excuses win – eventually you say….now it’s been too long it would be weird to bring it up now
  • You stuff your feelings or are not even aware of them – Maybe you aren’t even certain what I mean when I ask about your feelings
    You minimize your own wants and needs
    You excuse or justify away your need to speak up

If this is you –  you are not alone! 

I can’t count the number of times I’ve had clients tell me, I just want everyone to be happy.  I’m just really nice.

Generally, what are they doing to try to keep everyone happy?  avoiding tough conversations, lying, withholding information, manipulating circumstances, saying yes to way too many tasks……which all lead to overwhelm, resentment, frustration.

And there are many unintended consequences, beyond the personal build-up of resentments, overwhelm, frustrations, disappointments, chaos that comes with trying to keep everyone around you happy so that you can feel okay.  The lost energy spent to track modified messages, make things happen covertly, stuffing true feelings while plastering a smile.

Yes, beyond these personal consequences are these:

Unintended Consequences:

You Rob Others of their Opportunity to Excel – They have no idea you’d like them to do better or be different.  By staying silent or complaining only to others you are robbing them of the chance to choose different actions.

REMEMBER employees want to feel like they are doing a good job – MOST want the TRUTH…..if you are telling them nothing OR – only telling them what they want to hear they are not sure if they really are doing a good job AND……

How often are you saying, I just don’t have time to have that correction conversation?

You are Effectively Allowing Employees to Make Decisions for the Business

If they show up late, leave early or take longer lunches they are setting work hours

If they fail to follow the processes you’ve outlined or use the new piece of equipment they are designing how work should happen

If they are staying on cell phones, having bad attitudes with your customers or patients, they are making those business decisions for you.

If they decide deadlines by missing yours – those are business decisions they are making 

And it is highly likely that your employees

  1.  Don’t have the same perspective, breadth of information, knowledge, insight that you do as a leader
  2. May not be putting the interest of the business ahead of their own…..

People can’t trust you: – Yep, that’s right!  Whether it’s just a deep down feeling they carry or something they know to be true for certain, those around you can’t trust your words.  You say you are fine, but are you really?  You say you can help, but will you actually show?  You say you’re happy with their achievements, but have they really done enough?

So many of my clients have been in this situation – in every instance once they started speaking up transformation happened – quickly

Angry employee story – resigned

Another instance – after some push back – during the period of transition when they thought they could still make the rules – employee got on board – productivity up!  Investment in a good employee saved and ROI increased as work aligned with business objectives

Do you feel motivated to make the change that you must?

Here are 5 Steps to Stop Your People Pleasing

  1. Collect the Pain: Begin to notice where you feel resentment, disappointment towards others.  Notice when you are overwhelmed and frustrated.  Pay attention to all the times you put your agenda aside for someone else’s emergency or request.  FEEL inward
  2. Determine What You Want/Need:  It may have been a while since you thought about what you wanted.  Practice doing some check ins throughout the day. Determine whether you are pretending to be happy or if you really are.
  3. Start Speaking Up:  Begin having at least small correction conversations with your employees -cell phones out, lack of follow through on a small project…..no to requests where appropriate and start asking for help from others.  Set clear expectations for your employees.  Provide constructive feedback where necessary.
  4. Gather Successes: As you speak up have a correction conversation, ask for help or say no and get a good response, take note.  Remember all the times that your feared outcome did not happen.  Start with people who are easier to speak with.  Then work towards tackling the tougher employees – the ones who use stay stuck strategies to design their own work  – NOTE – be careful that you aren’t focusing on feedback to your rockstars too long though….Remember they take feedback well and it’s easier but if you stay in this phase too long they are frustrated. 
  5. Build Momentum:  Continue to speak up as you build enthusiasm and feel empowered. Enjoy the feeling and keep going!

 

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.

EP 152 Life Lessons from My Random, Radical Tree

Episode 152

 

Life Lessons from My Random, Radical Tree 

 

Recently, I was gazing into my backyard and noticed this large tree that has grown through a decorative garden barrel. And as I looked out at it it brings to mind some life lessons. You see, I remember when that tree was very small. It grew from the seeds of a nearby tree. The first few summers I would think, “I need to pull that out of there. Then as it grew, “I need to get the shears and cut that out of there.” The thing is….I never did either. And NOW…it’s this big full grown tree that would require a chain saw to take it down.

 

 

My first thought…..”Oh my gosh I’m getting old! You have to be to see a tree grow like that!

 

 

Then I think…WOW does time fly!

 

 

But then the life lesson hits: How often do we intend to use that simple solution to take care of an issue but then put it off too long while the problem becomes bigger?

 

 

Yep….that’s what I’ve done. And I guarantee there were other issues I intended to address but didn’t. Lesson today….Don’t put off what you can simply solve. At some point, time may create an emergency that will require your focus at an inconvenient time.

 

 

BUT…..then a second thought hit me and I was grateful for that tree.  You see, I believe that I actually chose well.  My kids got my time when we were in our backyard.  We played in the pool, talked, laughed and enjoyed.  Yes, I didn’t keep up with the gardening back there but man did we make some great memories!

 

Yes, time does march on. Be intentional about how you use it. Trees grow and so do your kids! 

 

 

 

Learn the Delegation Strategies I’ve shared with THOUSANDS and get your team to do what you need! Grab a copy of my EBook, The Six Simple Steps to Great Delegation

DefeatTheDrama.com/DelegationSheet

 

Kirsten Ross Vogel is an author, podcast host and CEO of Focus Forward Coaching where we help leaders 

 

  • defeat team drama 
  • to 4X productivity, 
  • wow their customers 
  • and improve their bottom line 
  • with simple, actionable strategies, systems, communication hacks and mindset shifts.