DTD Episode 50 Show Notes
4 Steps You Must Follow to Avoid the Disastrous Drama Generating New Hire: Plan
Determine Required Skills
Mandatory Skills – Required by State or Federal Regulations
Require Special Schooling or Training
Can not be easily taught on the job
Separate Nice to Haves and Must Haves – Some things you can not teach
You Can’t Teach:
- Passion for your Mission
- Heart for Great Service
- Team Player
- Attention to Detail
Determine Desired Behaviors/Performance Skills
Keep in mind that these may be harder to train than skills!
Examples include: Customer Oriented, Takes initiative, Creative
Behavioral Based Interviewing: Based on the assumption that past behavior is the best predictor of future behavior.
It’s Like a Crystal Ball
Behavioral Based Interviewing Questions:
- What was the situation?
- What did you do?
- What was the outcome?
- Clarify the specific role
– Follow Directions?
Submit your Drama Question at the below link…