DTDbannerhome copy

EP103: Hiring a Friend? Be Real About Your Reasons!

DTD Episode 103 Show Notes
Hiring a Friend? Be Real About Your Reasons!


Download Episode 103 Show Notes

Recently I was working with a client and, as is often the case, they began sharing about a challenge with an employee.  The employee was missing deadlines and it was becoming a problem.  We talked through some strategies and then…….there it was………

“I feel bad.  He’s my friend.”

Hiring friends is not a complete no – no.  I have seen it work out well.   But, more often than not, the situation goes awry.  And, as is often the case it usually boils down to unrealistic expectations or lack of communication.

You love them as a friend and certainly don’t want business to ruin a great relationship.

So, how do you avoid the feelings of regret and frustration?

First, be clear in your own mind what your reasons are for hiring them and then treat the situation accordingly.

Is the job strictly a favor to them?  Perhaps their skills and abilities aren’t even aligned with your business needs.  You know they need the job and you have the ability to help them out.  If this is the case be real in your own mind set your expectations accordingly.  You knew he wasn’t Accountant material when you hired him in so don’t feel frustrated when he can’t keep an Excel spreadsheet straight.

Often I’ll hear a client lament about the friend who’s not fulfilling their role well.  The frustration is welling and I’ll ask, “did they have the skills you needed for that position?”

Don’t set yourself up for resentment and frustration.  If you’re hiring them as a favor minimize the negative impact they can make and find something at least semi-productive they can do but don’t expect to get much for your money.  You’ve made the hire for their benefit not yours.

Do have a conversation up front.   Share that you want to help them but that there are minimum expectations they must follow like showing up for work and following through on basic work assignments.

Perhaps they needed a job and you’ve hired them in the hopes of gaining some benefit for the business even though they aren’t a complete fit.  You plan to create a win-win over time.  Be real about this as well and make a corresponding plan.  Talk about it up front.  Indicate your desire to help them out and acknowledge that they lack some of the required skills.  Create a process for teaching them what they need to know so that over time they can be fully successful.  Then, in your mind, prep yourself for the time required to maneuver that learning curve!

In that initial conversation also communicate about what will happen if they aren’t able to gain the required skills. Do you have an alternate spot for them or would you have to part ways professionally?   You are much more likely to keep a personal relationship in tact after a professional break up if you talk about it while all is good.

Maybe you’re in that rare position where your great friend had the exact personality, skill and experience to fill a needed role in your organization.  Great!  They’ve got what it takes.  Your communication in this scenario will focus on clear expectations about a separation of the personal and professional relationship and the specific expectations of the job.  You don’t want a sense of entitlement or a blurring of relationship lines to stand in the way of their success.

So, if you feel so inclined, yes, hire your friend.  Just be clear about your reasons and communicate ahead to avoid the challenges that can do damage to a valued relationship.

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP102: The Secret to Increasing Your Capacity

DTD Episode 102 Show Notes
The Secret to Increasing Your Capacity

Download Episode 102 Show Notes

I often say that I have a lot of bandwidth. I juggle, manage, keep track of many different projects at once. And it’s not just the number but also the breadth of tasks. I am often juggling wildly varying tasks between my professional and personal responsibilities.

I worked my way through college waitressing and you really have to think ahead and be efficient to do well. I think I honed many of my multi-tasking skills there.

Then I became a mom and that definitely adds some volume and breadth to your list of responsibilities.

As a single mom and business owner for 8 years I became a multi-tasker on steroids, wearing all the hats and taking on many tasks and responsibilities alone.

I used to carry the full weight of any project from start to finish for the entire duration. So, the multitude of tasks and breadth of responsibilities sat as a weight on my shoulders, sometimes for long periods. At times the burden was too much. The stress of so many unfinished tasks all at once could feel overwhelming.

Over time I learned a new way of dealing with large projects that serves me better and has increased my bandwidth even more. Now, I’m not talking about the logistics of how I captured the multitude of individual tasks leading up to any finished project.

This isn’t an episode about project management techniques or the latest software that tracks your progress. As an aside you I do recommend Toodledo, an app and web destination tool, but I digress.

Here’s the link: http://www.toodledo.com/index.php?ref=td4c71e0eedb51c

No, this is about how I’ve learned to handle a multitude of tasks mindfully.

You see, even once I had effectively captured all of the tasks in a system the entire responsibility sat as a weight in my mind until fully complete. At times there were projects with many moving parts that would not be finished for months. In my mind the sense of urgency to get the long term project done was equal to that of a project that needed to be done that day.

It was a lot of stress. The push and pressure was constant. I did not give myself the “ah it’s done feeling” until a project was fully complete.  It didn’t matter that a project would be unfinished for months. I felt the full weight of the entire thing for that period.

Over the years, and out of necessity, I have learned the art of setting aside the sense of urgency around the entire task and have learned to compartmentalize the sub tasks, not just in my project management system, but in my mind.

If you are a person who struggles with the pressure of the full weight of long term projects you know exactly what I’m talking about.

To achieve the desired result and defeat the drama of overwhelm you must set aside the full project as if it’s not there. Trust in whatever system you are using to capture all of the elements of your full project. Let that be the repository for the list.   And then release your mind to focus only on the next step. No worrying about the activities you don’t have time for yet. Feel the sense of urgency for only the next deadlines. Experience the sense of accomplishment or relief as you finish each step.

Releasing a focus on the full project is similar to freeing up RAM on your computer. There is more usable space for what you must do now. You can fill the extra “now” capacity to increase productivity or capture the capacity for things like rejuvenation or personal growth.

It takes practice but you’ll be amazed at the positive impact!

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP101: Power of a Positive Attitude – Lessons from a Teen

DTD 101: Power of a Positive Attitude – Lessons from a Teen

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP100: Celebrate Milestones

DTD Episode 100 Show Notes
Celebrating Milestones


Click to Download Episode 100 Show Notes

So, today I am recording episode 100! And, while there’s really actually nothing too magical about that number it feels like a milestone. And, I will choose to define it that way. ……because I can – and because it’s important to designate some milestones along any lengthy journey.

It’s a number I only recently set my sights on.

When I started the podcast I really just focused on the flow and creating some structure around prioritizing it into my week.

As the episode number got closer to 100, however, I began setting my sights. It is an achievement! I took many individual actions that led me to this target and today I will celebrate and feel proud of my achievement!

It’s so important to define milestones, goals on the way to the big prize. It’s a way to keep momentum and motivation going.

To mark this milestone I would love to hear from you!

What milestone have you achieved? Or is there a goal you are closing in on?

Go to DefeattheDrama.com and send me a note so that I can celebrate with you!

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP 99: Are You Bored?

DTD Episode 99 Show Notes
Are You Bored?

Download Episode 99 Show Notes

Recently, I was at an event and overheard someone talking about how bored they’ve been over the last few months.  It really made me stop and think.  I absolutely cannot remember a time when I have felt bored.

I must admit I’ve definitely been unproductive, lazy, tired, procrastinating, overwhelmed and many other things that have kept me from getting into gear, though these are rare.  But, bored has never been one.  That feeling that I have nothing to do.

I had to stop and think, “what would that be like?”

I must admit that at first a part of me felt a little jealous.  Wow, to just be done with all of the pressing tasks.  No deadlines weighing down, no pressures, no “I really should’s”.

But, as I thought further, I really became sad for this person.  Because the flip side of “I’m bored” is the missed opportunities for excitement, a sense of accomplishment, fulfilling your passion, living life on purpose, making it happen, getting it done, the exhilaration of hitting a big milestone, or that Ahhhh feeling of rolling into bed after an exceptionally productive day.

I’ll take overwhelmed, stressed and driven any day.  I am blessed to live the full life that I am living.  It’s how we are meant to live. To live any other way means to deny the world of our unique gifts, talents and skills.

Yes, I’m sure I push myself a bit too hard at times.  But the fire in my belly, the energy in my step, the smile on my face and the joy in my life are what it’s all about.  And it’s how you are meant to live too!

What will you do today to make it happen?  Your life is waiting and so is the world!

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP98: Just Get On With It!

DTD Episode 98 Show Notes
Just Get On With It!

Download Episode 98 Show Notes

This episode is sponsored by Pillar Social Media. They create, manage and grow brands on the social web. They’ve done some great work for me! Check them out at PillarSocialMedia.com

When I work with clients they are often in the midst of change.   Whether they started to transform before our work or it comes out of some new found awareness through the work I find myself helping them maneuver through transitions big or small.

At some point during the process I usually find myself saying, Just Get on With it!

You see, we humans are change avoidant. That lizard part of our brain experiences fear from the thought of anything new and it says – Stop! Danger!

It is our nature to go into tuck and cover. Maintain status quo. Keep safe.

So, transformation can be difficult and my get in action clients like to feel like they are making progress so they begin to research. They read, they web surf, they talk to people, they make a plan, they get feedback on the plan, they think about the plan, they tweak the plan, they do a bit more research, they find another book, they order it from Amazon. They wait for it and then dive in. They put together some numbers, they shuffle them around. They look at all the possibilities and visualize the change from different angles, they talk to a few experts, they speak to a few friends, they journal.

Then they do a bit more research and consider a couple different angles.

It’s at this point I have to stop them and say – The Research portion of this transformation can no longer be considered action.

Just Get on With it!

You’ve heard the term analysis paralysis. Some are plagued with it for even the smallest task. Others get stuck only when it’s a big transformation.

Does change require research and knowledge?

Absolutely!

But at a certain point you can learn nothing more about the change unless you make it!

Years ago I was helping to launch a new program. We had done the research, put educated guesses together about how we should launch. Many on the team thought we should wait 6 more months or a year before launch.

I asked the question, “What more can we learn without actually doing what we plan?”

“Many of our questions can not be answered without actually doing.”

We’ll gain new knowledge as we go. We’ll never launch perfectly. We can always tweak after the fact.  Let’s just go!

And we did! And it was great! Did we make some changes after the fact? Yep!

But there was nothing more to be learned by sitting in a room taking guesses about the unknown.

So, where are you stuck in analysis paralysis?

Where have you gathered a satisfactory amount of information?

Where must you begin to act to get the rest of your questions answered about what it will be like? How will it go? Will this work?

Today, where will you stop researching and take at least one actual action towards your goal or transformation?

It will feel great!

If it’s not perfect, and it won’t be, you’ll adjust.

Just Get On With It!

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP97: What Do You Do To Get Your Way?

DTD Episode 97 Show Notes
What Do You Do To Get Your Way?

Download the Episode 97 Show Notes

Let’s face it, life is better if we get what we want. If the world, circumstances and other people would just cooperate life would be grand!

If you’ve had a toddler or have at least been around one you’ve seen that innate desire live out. During those early years there is really no sense of others. All they know is what they want and they will pull out all the stops in their limited bag of tricks to get what they want.

They might try cute first and then move to whining and pleading. From there they’ll head straight for the full out temper tantrum, throwing themselves on the ground, crying, kicking, and screaming like their world will come to an end if they don’t get that toy or candy.

Luckily, most toddlers are taught that that’s not an appropriate response. They learn to accept delayed gratification and sharing becomes easier.

When my boys were little and they’d start to whine I would tell them, “I can’t understand you when you talk like that.” Or, “you are just getting farther and farther away from getting what you want.”   And I did my darndest to do nothing to reward them during a rant.

We had sitting time outs in the middle of grocery stores, left restaurants.

As I think back I must say, I do NOT miss those times!!

It was sometimes very inconvenient to follow through with consequences or not give in but I wanted them to learn that whining and temper tantrums were not the route to getting their way.

As adults, we still have that innate desire to get our way.  Most of us have learned to consider the needs of others in addition to our own. Or, have learned the art of delayed gratification, understanding the need to set goals and work for things we want. Others have learned to put their own wants and needs aside choosing, instead, to focus on helping others get what they desire.

And, there are those who still work to get their way. Sometimes it’s okay. We have an opinion or perspective that has helped us make an informed decision about what we think is best. We seek to have our opinion known and understood through assertive communication.

Still others will use more manipulative tactics. Work the politics of the office, start gossip, stay quiet in a meeting and then campaign for your agenda. Or use the stay stuck strategies I talk about in episodes 50 through 53, as a for instance,

They are denial, defensiveness, deflection and defriending. Here are the links:

Episode 50: http://goo.gl/PHk0gv
Episode 51: http://goo.gl/sQWRzC
Episode 52: http://goo.gl/APuWMg
Episode 53: http://goo.gl/ynIJNm

Or perhaps you’ve seen a grown up throw an adult sized temper tantrum.

And, do I even need to say it? All of this creates drama!

I have seen through my work that some people will deploy manipulate tactics to get their way for a short period while others will keep going, pulling out all the stops and using multiple manipulation tools. Most will have a stopping point where they throw in the towel and quietly give up.

I recently shared the results of a cultural assessment with a client and felt compelled to emphasize more than usual that the information contained in the report must be kept confidential.

I shared that normally I see a person’s end point. They use manipulative tactics and then give up the fight, realizing they must succumb.

In this instance, however, I was up against someone who continued to use manipulative tactics and covert operations with me during the entire evaluation. This person lied, changed appointments a gagillion times, was a no call no show for a couple of appointments, tried to avoid me during our scheduled times when he did show up by continuing to take phone calls and then dragging them out, telling me had to leave suddenly. And when all of that didn’t work, this person became condescending.

When that failed he got incredibly defensive, belittling, and arrogant. Then there was badgering and trying to block me from key documents I needed to review.

During the entire process, this person, who knew I’d be providing a report to his superiors, never backed down. Instead he continued to escalate his tactics; like a toddler, but in an adult way.

I never did see his end point. What else was he capable of? Thus, the extra emphasis on keeping a report confidential.

It got me thinking. We all have the capacity to try some tactics to get our way. Some overt and some covert, some professional and above board and some not.

It’s time to do some reality checking. My question for you today is:

  • Are you aware?
  • What actions, behaviors, conversations, tactics do you use to try to get your way?
  • Do you use different tactics in your personal life than you do in your professional one?
  • Are you passive, aggressive or assertive with your tactics?
  • Are you engaging in covert operations, working behind the scenes gossiping or working the politics of the office in your favor?
  • Are you sitting quietly in a meeting and then campaigning for your position afterwards?
  • At what point are you willing to concede?
  • Do you take it too far? Do you need to let go sooner?
  • Are you retaliatory after the fact if you don’t get your way?
  • Are there areas where your desire to get your makes you blind to the perspectives, desires, ideas of others?
  • Where are you igniting drama rather than defeating it?

Take some time to really think about these questions and get real. Are there changes you need to make in this area?

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP96: 6 Tips to Help You Say No Without Guilt

DTD Episode 96 Show Notes
6 Tips to Help you Say No without Guilt

Download the Episode 96 Show Notes

As I’ve shared before, many of people I work with struggle with people pleasing. Often they feel overwhelmed and resentful. They struggle to get things done on time because they are always over committed.   No matter how busy, they continue to say yes to all the requests people make of them.

If you haven’t mastered the art of saying no this is probably you.

So, let’s look at some key reasons why some people have such a hard time saying no – do you see yourself anywhere?

Saying_No

And here’s one I hear from many of my Christian clients. “God wants me to serve others.”

I do believe this is true. We are all given gifts to use in the service of others. But, here’s the thing, if you are a follower of God, He is supposed to guide your actions, your service. If people are taking up 100% of your time you don’t have the capacity left to follow God’s lead. He does not call us to serve 100% of the people who come asking, regardless of the request.

So, if you are a people pleaser who has used this as your excuse I ask you to stop.

Here are six strategies to help you say no. Use them, practice them, take back some control of your time.

saying_no_2

Buy Time: “let me check my calendar, or I”ll get back to you in a couple of days, or let me think about that, or check with my partner

Policy Statement: sounds office –cast in stone, out of your hands. “I have a policy not to volunteer in the evenings.

Shift the Focus – this is not about you, I need to say no for me. – said with empathy for the other person’s situation and with eye contact

Know Your Priorities: If you set a priority of the family eating together then say no to all intrusions to this.

Keep It Simple: no long-winded explanation or excuses – just sounds more defensive.

Tackle Easy Situations First: start by saying no to the paper boy or the phone solicitor first – build the muscle on the easy ones and then tackle your overbearing relative

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP95: Jump! But Not To Conclusions

DTD Episode 95 Show Notes
Jump! But Not to Conclusions


Download the show notes for Episode 95

Taking swift action can be very rewarding and fruitful at times. You get an idea and put it into action. Or you jump on the bandwagon for a new product and it works out well for you.

I am definitely a fan of action and forward momentum. If you are like me you feel the same.

A too Swift analysis with a final verdict can sometimes lead you astray, however. So many of my clients suffer the affects of jumping to conclusions too quickly. I call it Living in the World of Assumption.

Our assumptions generate ideas and feelings about a situation and these drive our actions.

We make assumptions about what others want from us and why, we take guesses at what our boss meant by that, we decide what the look on a co-worker’s face means about us.

I love the poem, “The Cookie Thief”. It illustrates what can happen when we assume. I first heard it read by Wayne Dyer years ago.

Here it is:

The Cookie Thief

by Valerie Cox

A woman was waiting at an airport one night,
With several long hours before her flight.
She hunted for a book in the airport shops.
Bought a bag of cookies and found a place to drop.

She was engrossed in her book but happened to see,
That the man sitting beside her, as bold as could be.
Grabbed a cookie or two from the bag in between,
Which she tried to ignore to avoid a scene.

So she munched the cookies and watched the clock,
As the gutsy cookie thief diminished her stock.
She was getting more irritated as the minutes ticked by,
Thinking, “If I wasn’t so nice, I would blacken his eye.”

With each cookie she took, he took one too,
When only one was left, she wondered what he would do.
With a smile on his face, and a nervous laugh,
He took the last cookie and broke it in half.

He offered her half, as he ate the other,
She snatched it from him and thought… oooh, brother.
This guy has some nerve and he’s also rude,
Why he didn’t even show any gratitude!

She had never known when she had been so galled,
And sighed with relief when her flight was called.
She gathered her belongings and headed to the gate,
Refusing to look back at the thieving ingrate.

She boarded the plane, and sank in her seat,
Then she sought her book, which was almost complete.
As she reached in her baggage, she gasped with surprise,
There was her bag of cookies, in front of her eyes.

If mine are here, she moaned in despair,
The others were his, and he tried to share.
Too late to apologize, she realized with grief,
That she was the rude one, the ingrate, the thief.

How many times in our lives,
have we absolutely known
that something was a certain way,
only to discover later that
what we believed to be true … was not?

So, yes,

Jump on the bandwagon

Jump for Joy

Do Jumping Jacks

But do NOT jump to conclusions!

All I can say is clarify, clarify, clarify! When in doubt, ask clarifying questions rather than jumping to conclusions!

Once while working with a client he exclaimed, “since I started working with you I feel like I’m constantly asking, ‘can you clarify that for me?’”

I laughed and told him there are all kinds of ways to start a clarifying conversation. I’ll make you a list.

That list become a .pdf with 50 different ways to ignite clarity. If you’d like me to send it to you shoot me a message. Go to defeatthedrama.com Click on the podcast site and then go to the submit your drama challenge form.

I’ll happily email you a copy!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb

EP94: Learn a Super Simple Team Problem Solving Strategy

DTD Episode 94 Show Notes
Learn a Super Simple Team Problem Solving Strategy


Click to Download the Episode 94 Show Notes

Today I want to share a quick problem solving strategy that can work with your team.   It works nicely with the simple process improvement strategy I shared in episode 13. Here’s the link if you haven’t listened to it already or need a refresher: http://goo.gl/MDv646

I once had a client with a major problem. They ran out of boxes and were unable to finish their work. At first glance it would seem that they just needed to order more boxes. Upon analysis, however, they learned that the real issue was that people were moving the boxes and not scanning them in or out. There were plenty of boxes they just weren’t in the right spot and no one knew where to find them. Totally different solution is required to fix this problem.

Often a problem has many underlying issues or challenges causing it.

So, the first step to problem solving is to bring your team together with all of their wonderful perspectives and knowledge to brainstorm causes for the problem.

problem solving

problem solving 1

Once you have a list of possible causes discuss briefly and then vote.   Vote until you have it narrowed down to the top 2 or 3.

problem solving 2

Next, it’s time to brainstorm solutions for the top 1 to 3 main causes.

Repeat the same process. Use multi-voting to narrow the list to the seemingly best solutions.

Once you’ve narrowed it down it’s time to put a game plan in place to implement the proposed solutions.

Click To Apply For Your Very Own FREE Leadership Breakthrough Session With Kirsten!

Need a comprehensive program to help you defeat drama in your organization?

Join the Defeat the Drama, Delight Your Customers and Improve Your Bottom Line Boot Camp

A Surefire 7 Step System to Get your Team Doing what you Need, Loving what they Do & Directing Focus where it Should Be

You Will Learn To:

  1. Gain Clarityabout what you sell, how it should feel and why do you do what you do?
    2. Generate Actions Aligned with Business Objectives
    3. Empower Your Team to take Targeted Actionwith Tenacity
    4. Identify and Remove Barriers to Team Productivity
    5. Drive Focused Employee Correction Conversations
    6. Hire Well
    7. Establish Harmony and Productivity

Kirsten will personally walk you through the required transformation step by step via video. Each module is available 24/7 and includes an Action Guide to walk you through implementation. You will also have access to exclusive office hours with Kirsten.

Click to get your discount exclusively for Podcast listeners: http://focusforwardcoaching.com/dtdb